Terms of Sale

1. Purpose and seller

These Terms of Sale govern the sale of subscriptions to the ProfitPilotPro SaaS service (https://profitpilotpro.fr), published by KALMIE (SASU), 60 rue François 1er, 75008 Paris, France — SIREN 100983568, SIRET 10098356800013, RCS Paris, VAT FR25100983568, share capital €100.

The Customer is any natural or legal person who subscribes to a paid plan (Starter, Pro or Agency) or uses the free trial. These Terms of Sale supplement the Terms of Use.

2. Description of the service

ProfitPilotPro is an e-commerce profitability dashboard: Shopify connection (OAuth), aggregation of ad spend (Meta, TikTok, Google, etc.), net profit calculation, server-side tracking and modules depending on the plan subscribed to. Unlimited orders on the trial and paid plans — plans differ by features (stores, team, attribution, API, retention).

The subscription is billed exclusively by Shopify (Shopify App Pricing), on the connected store's invoice. Without an active Shopify store, no subscription can be taken out: the Customer connects their store from the dashboard.

Earlier subscriptions: a subscription taken out before this billing method and still active continues to be charged by Stripe, our former payment provider, until it is canceled (§7). Its invoices remain available from Dashboard → Billing. No new subscriptions are opened there.

3. Account, trial and subscription

Creating an account requires a valid email address. A 14-day free trial is offered with no credit card required, with extended access to the product.

At the end of the trial, the Customer either chooses a paid plan on Shopify (connected store required) or keeps basic access (soft-lock) until subscribing — see Terms of Use §3.

4. Prices, billing frequency and invoicing

Prices are shown in euros (EUR), including all taxes (VAT included) for customers established in France. VAT applies according to your status and billing country.

Public prices (VAT included) as of October 11, 2026:

• Starter — €39/month incl. VAT, or €32/month incl. VAT billed €384/year incl. VAT
• Pro — €89/month incl. VAT, or €74/month incl. VAT billed €888/year incl. VAT
• Agency — €199/month incl. VAT, or €165/month incl. VAT billed €1980/year incl. VAT
• Founding waitlist (Starter, limited spots) — €19/month incl. VAT (founding waitlist, first 50 sign-ups)

Payment through Shopify: the amount is added to the store's Shopify invoice, under Shopify's payment terms. We do not store any card numbers. Receipts are issued by Shopify and available in the store admin (Settings → Billing). Each plan includes a 14-day free trial: full access starts as soon as the charge is approved, and the first billing occurs at the end of the trial.

5. Subscription and automatic renewal

Unless canceled, the subscription renews automatically at the end of each billing period (monthly or annual, depending on the option chosen). The amount due is the price in effect at the time of renewal, as displayed before payment and on the Billing page.

Before subscribing, the Customer is informed of the price including VAT, the billing frequency and the recurring nature of the subscription (pre-contractual summary displayed before the Shopify plans page).

6. Money-back guarantee (60 days)

For any paid subscription (Starter, Pro, Agency — monthly, annual or founding price), KALMIE grants a commercial guarantee of a full refund if the Customer is not satisfied, within 60 calendar days of the first payment for the subscription concerned.

Requests are made from Dashboard → Billing → "Request a refund" or by email to contact@profitpilotpro.fr. After review, the refund is processed with Shopify and credited to the Customer's Shopify account, according to Shopify's procedures. For an earlier subscription charged by Stripe (§2), the refund is made to the original payment method. After 60 days, only the cancellation rules (§7) and, where applicable, the statutory right of withdrawal (§8) apply.

7. Cancellation

The Customer cancels from the store admin (Settings → Apps and sales channels), or by uninstalling the app: the subscription then ends according to Shopify's rules.

An earlier subscription charged by Stripe (§2) does not appear in the Shopify admin: the account owner cancels it from Dashboard → Billing ("Cancel plan" button), or by email to contact@profitpilotpro.fr. Cancellation takes effect at the end of the period already paid, with no further charge.

• Cancellation at the end of the period (default): paid access remains active until the end date of the period already billed; no further charge.
• Immediate effect: if Shopify or our interface offers immediate cancellation, premium access may end without a prorated refund for the remaining period, except under the §6 guarantee or a statutory right.

8. Right of withdrawal (consumers)

In accordance with Articles L221-18 et seq. of the French Consumer Code (Code de la consommation), a Customer who is a consumer has 14 days from subscription to exercise their right of withdrawal, without giving any reason.

Digital services performed immediately: if the Customer expressly requests immediate performance of the service before the end of the withdrawal period and acknowledges losing this right for the period already provided (Article L221-28), the waiver is recorded at payment (pre-checkout checkbox).

Form and procedure: Right of Withdrawal page or email contact@profitpilotpro.fr.

9. Customer obligations

• Provide accurate information and keep their login credentials confidential
• Hold the necessary authorizations for their Shopify store and connected ad accounts
• Comply with the Terms of Use (fair use, no abuse, GDPR compliance toward their own end customers)
• Pay the amounts due on the agreed due dates

10. Liability

KALMIE provides the service with due care. It cannot be held liable for: temporary unavailability, unavailability of third-party APIs (Shopify, Meta, TikTok, Google), inaccuracies in source data, or business decisions made on the basis of the analyses displayed.

In any event, liability is limited to the total amount paid by the Customer over the last 12 months.

11. Personal data

See the Privacy Policy and the Cookie Policy.

12. Disputes

In the event of a dispute, please contact contact@profitpilotpro.fr first.

Consumer mediator: KALMIE SASU is in the process of registering with an approved consumer mediator. Full contact details will be published here once registration is confirmed. In the meantime, please contact us at contact@profitpilotpro.fr with any complaint.

These Terms of Sale are governed by French law. Failing an amicable agreement, the courts within the jurisdiction of Paris have jurisdiction, subject to mandatory consumer protection rules.

13. Contact

contact@profitpilotpro.fr