Deleting your data

Summary

You can delete your account and all of your data yourself from your dashboard, at any time and without contacting us. Deletion is immediate and irreversible.

If you no longer have access to your account, write to us at contact@profitpilotpro.fr and we will delete it manually.

1. Delete your data from your account

If you can still log in, this is the fastest way:

1. Log in at profitpilotpro.fr.
2. Open Settings from the sidebar, then the Danger zone tab.
3. In the Delete my account box, click the button of the same name.
4. Confirm by typing DELETE, then your password. (If you signed up through Shopify and never set a password, the typed confirmation is enough.)

Deletion runs immediately, in a single transaction. There is no grace period and no recycle bin: once confirmed, the operation cannot be undone and we cannot restore your data.

The same page also offers a Data deletion request box, which sends a formal request to our team instead of deleting the account on the spot. Use it if you want to keep a written record of your request; otherwise, the direct deletion above is enough.

2. What data is deleted

Deleting the account erases all of the following:

• Access tokens for connected platforms — Shopify (access and refresh tokens), Meta/Facebook, TikTok, Google Ads, Klaviyo, and any platform connected in the past. They are encrypted at rest and destroyed with the account: we permanently lose any means of calling these APIs on your behalf.
• Your account — email, name, password, two-factor authentication, preferences, subscription and invoices, API keys, team members and invitations.
• Your stores and their history — orders, line items, customers, products and variants, inventory, locations.
• Your advertising data — ad accounts, campaigns, ad sets, creatives and imported daily metrics.
• Your tracking and analytics data — pixel configurations, visitors, sessions, events, attribution touchpoints.
• Everything else in your workspace — alerts and rules, scheduled reports, custom dashboards, exports, annotations, notifications, support tickets, affiliate program.

In practice, your user record is deleted and all data that depends on it is deleted in cascade. No application-level copy remains.

3. Timeframes

• Deletion from your account: immediate. Data is erased from our production database the moment you confirm.
• Request by email: within 30 days at most, and in practice much faster. This matches the one-month statutory deadline set by the GDPR (Article 12(3)).
• Encrypted backups: up to 30 days. Our database backups are kept on a rotating basis (7 daily, 4 weekly, 3 monthly) and encrypted. Your data may remain in them until they expire; it is never restored to production, except in a major incident requiring a full restore.

When a deletion is handled by our team following a formal request, we keep a compliance record showing who requested the deletion, when, and what was deleted (volumes). This record contains no personal data about your customers — that would defeat the very purpose of erasure.

Some billing data may have to be kept longer where the law requires it (French accounting and tax obligations). Details are in our Privacy Policy.

4. Meta / Facebook data

If you connected a Meta ad account, ProfitPilotPro received an access token from Meta along with your campaign statistics (spend, impressions, clicks, conversions). We use this data only to calculate your profitability in your dashboard.

To have it deleted, you have two options:

• Delete your ProfitPilotPro account (section 1): the Meta token and all imported advertising data are destroyed along with everything else.
• Disconnect only Meta, while keeping your account: open Integrations in the sidebar and disconnect the ad account. The token is deleted and the associated Meta data stops syncing. The account ID and name are kept so that it is not re-imported the next time you connect Meta; "Re-import", in Integrations, erases them.

You can also revoke our access directly on Meta's side, from Facebook Settings → Business Integrations. This cuts off our access going forward but does not erase data already imported: for that, use one of the two options above, or write to us.

5. You no longer have access to your account

Closed account, lost password, store sold, two-factor authentication unavailable: write to us at contact@profitpilotpro.fr with the subject line "Delete my data".

Include in your message:

• the email address used to create the account;
• if possible, the domain of the connected store (for example my-store.myshopify.com);
• the platform or platforms concerned, if you only want to remove one connection.

We verify that the request really comes from the account owner before acting — this protects against malicious deletions — and then confirm by email once the deletion is done. No justification is required: you do not have to give a reason for your request.

6. Your right to erasure (GDPR)

Article 17 of the General Data Protection Regulation grants you a right to erasure ("right to be forgotten"): you can have your personal data deleted free of charge and without having to justify your request. The procedure described on this page is the practical implementation of that right.

The data controller is KALMIE (SASU), 60 rue François 1er, 75008 Paris, France. You also have the rights of access, rectification, restriction, objection and portability, detailed in our Privacy Policy.

If you are not satisfied with our response, you can lodge a complaint with the CNIL, the French supervisory authority.